1. What Are Cookies
Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site.
2. How We Use Cookies
NovaMail uses cookies for the following purposes:
2.1 Essential Cookies
These cookies are necessary for the website to function properly. They include:
- Authentication cookies to keep you logged in
- Security cookies to protect against fraud
- Session cookies to maintain your session state
- Load balancing cookies to distribute traffic
2.2 Functional Cookies
These cookies enhance your experience by remembering your preferences:
- Language and region preferences
- Theme and display settings
- Dashboard layout preferences
- Form data to prevent data loss
2.3 Analytics Cookies
These cookies help us understand how you use our website:
- Page views and navigation patterns
- Time spent on pages
- Feature usage statistics
- Error tracking and performance monitoring
2.4 Marketing Cookies
These cookies are used for advertising and marketing purposes:
- Personalized content recommendations
- Retargeting advertisements
- Campaign performance tracking
- Social media integration
3. Third-Party Cookies
We may use third-party services that set their own cookies:
3.1 Analytics Services
- Google Analytics: Website traffic and user behavior analysis
- Mixpanel: User interaction and feature usage tracking
3.2 Payment Processing
- Stripe: Secure payment processing and fraud prevention
- PayPal: Alternative payment method processing
3.3 Customer Support
- Intercom: Live chat and customer support
- Zendesk: Help desk and ticket management
4. Cookie Duration
Cookies have different lifespans:
- Session Cookies: Deleted when you close your browser
- Persistent Cookies: Remain for a set period (30 days to 2 years)
- First-Party Cookies: Set by NovaMail directly
- Third-Party Cookies: Set by external services
5. Managing Your Cookie Preferences
5.1 Browser Settings
You can control cookies through your browser settings:
- Chrome: Settings > Privacy and security > Cookies and other site data
- Firefox: Options > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Edge: Settings > Cookies and site permissions
5.2 Cookie Consent
When you first visit our website, you'll see a cookie consent banner. You can:
- Accept all cookies
- Reject non-essential cookies
- Customize your preferences
- Change your settings at any time
5.3 Opt-Out Links
You can opt out of specific tracking services:
6. Impact of Disabling Cookies
If you disable cookies, some features may not work properly:
- You may need to log in repeatedly
- Your preferences won't be saved
- Some features may be unavailable
- Website performance may be affected
7. Updates to This Policy
We may update this Cookie Policy from time to time. We will notify you of any significant changes by:
- Posting the updated policy on our website
- Sending an email notification
- Showing a notice on our website
8. Contact Us
If you have any questions about our use of cookies, please contact us:
- Email: contact@novamail.com (actual recipient: lihongyangnju@gmail.com)
- Subject: Cookie Policy Inquiry
This Cookie Policy is effective from January 2025. By continuing to use our website, you acknowledge that you have read and understood this Cookie Policy.